Refund policy

Return Policy

Returns

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it.
  • Unused and uninstalled.
  • In its original packaging with all included hardware and accessories.
  • Accompanied by your receipt or proof of purchase.

To start a return, contact us at ProXeAutomotive@gmail.com.

If your return is approved, we will provide a prepaid return shipping label along with instructions on how and where to send your package.

Return Address:

Pro Xe Automotive
7478 Buckeye Rd
Liverpool, NY 13088

Items returned without first requesting a return authorization will not be accepted.


Built-to-Order Products

Built-to-order products are manufactured, assembled, or customized specifically for each customer and are subject to a 40% restocking fee if returned.

Built-to-order products include, but are not limited to:

  • Hybrid turbochargers
  • Ported or assembled cylinder heads
  • Engine blocks and short blocks
  • Custom-machined or made-to-order components

The 40% restocking fee covers labor, custom machining, balancing, assembly, inspection, and administrative costs incurred during the production process.

Products that have been installed, modified, damaged, or are otherwise not in resalable condition may not be eligible for a refund.


Damages and Incorrect Orders

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged during shipping, or if you received the wrong product.

We will evaluate the issue and work with you to provide a replacement, repair, or refund when appropriate.


European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Returned items must be unused, uninstalled, in their original packaging, and accompanied by proof of purchase.

This statutory right applies only where required by applicable law.


Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at ProXeAutomotive@gmail.com.


Questions

For any questions regarding returns, refunds, or warranty claims, please contact:

ProXeAutomotive@gmail.com