Shipping policy

Shipping Policy

Order Processing

Most in-stock orders are processed within 1–2 business days after payment has been received.

Built-to-order products, including but not limited to hybrid turbochargers, cylinder heads, engine blocks, and other custom-built components, require additional processing time. Estimated lead times are listed on the product page whenever possible but are estimates only and may vary depending on current workload, parts availability, and order volume.

If your order contains both in-stock and built-to-order items, your order may ship together once all items are ready unless otherwise requested.


Shipping Methods

We ship through trusted carriers including USPS, UPS, and FedEx. The carrier used will depend on the size, weight, destination, and value of your order.

Shipping costs are calculated at checkout unless otherwise stated.

Once your order has shipped, you will receive a tracking number via email.


Domestic Shipping

We ship throughout the United States.

Free shipping may be offered on qualifying products or promotions and applies only where specified.

Additional shipping charges may apply for oversized, overweight, or freight shipments.


International Shipping

We proudly ship worldwide.

International customers are responsible for all applicable import duties, taxes, customs fees, brokerage fees, and any other charges imposed by their country. These charges are not included in the purchase price or shipping cost.

Delivery times for international orders vary depending on destination and customs processing.


Shipping Delays

While we strive to ship orders as quickly as possible, Pro Xe Automotive is not responsible for delays caused by:

  • Weather
  • Carrier delays
  • Customs processing
  • Natural disasters
  • Labor disruptions
  • Incorrect or incomplete shipping information
  • Other events beyond our control

Estimated shipping and delivery dates are not guaranteed.


Lost or Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and retain all packaging materials for inspection.

If your package is lost in transit, contact us as soon as possible. We will work with the shipping carrier to initiate a claim and assist in resolving the issue.


Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Orders returned due to an incorrect or undeliverable address may be subject to additional shipping charges before being reshipped.


Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Orders that have already shipped cannot be canceled.

Built-to-order products enter production shortly after purchase and may not be eligible for cancellation once work has begun. If cancellation is approved after production has started, the order may be subject to the applicable 40% build cancellation/restocking fee outlined in our Return Policy.


Questions

If you have any questions regarding shipping or your order, please contact us at:

ProXeAutomotive@gmail.com